Your community runs. Even when you're not there.
Managed services pairs a world-class community team with the Fren One platform, 24/7. You get the speed and scale of AI-powered tooling plus the judgment of experienced operators, without building the operations function yourself.
From onboarding to ongoing ops
Three phases (setup, operations, and reporting) designed so you stay in control without getting into the weeds.
01White-glove onboarding
We spend the first week learning your community: its tone, rules, member segments, and common edge cases. We configure the platform to match, then brief our dedicated admin team before going live.
02Platform + human operations
The Fren One agent handles volume like spam detection, automations, raid response, and reports, while our human admin team covers the judgment calls: conflict resolution, escalations, and member relationship management.
03Ongoing supervision and reporting
You receive a weekly operations report prepared and reviewed by our team, plus full visibility into everything we do. Escalations come to you only when a human decision is required.
The full operations layer
Every engagement includes the platform plus a human team, covering the full spectrum from day-to-day moderation to high-stakes event coverage.
24/7 human admins
Trained admins available around the clock. Response SLA on moderation escalations, even across time zones.
AI agent supervision
Our human team operates through the Fren One platform, every automated action is auditable and can be tuned in real time.
Moderation & safety
Spam, raids, impersonation, and conflict handled by the agent first, escalated to humans when judgment matters.
Weekly ops reports
AI-generated weekly report reviewed by our team and delivered to your inbox, health, incidents, sentiment, and member trends.
Member relationship management
Human admins handle welcomes, onboarding assists, and the interactions that require empathy, not automation.
Launch & event coverage
High-traffic moments like token launches, AMAs, and product drops get dedicated coverage with surge-ready staffing.
Tickets across your stack
Technical assistance and ticket handling in the tools you already use: Pylon, Intercom, Zendesk, alongside Fren One's own ticketing.
Focus where it matters
Because the platform absorbs the volume, the team spends its time building and assisting your community.
Which is right for you?
Both options run on the same Fren One platform. The difference is who operates it.
Moderation volume
Platform only
Agent handles autonomously
With managed services
Agent handles + human review of edge cases
Escalations
Platform only
Inbox alert to your team
With managed services
Human admin resolves; flags you only when needed
Event coverage
Platform only
Rules and automations scale automatically
With managed services
Dedicated staffing for launches, AMAs, and surges
Community voice
Platform only
Automated messages and triggers
With managed services
Human-authored responses alongside automation
Reporting
Platform only
AI Workspace reports on demand
With managed services
Weekly ops report reviewed and annotated by our team
Ideal for
Platform only
Teams who want powerful tools and self-serve ops
With managed services
Launches, high-stakes communities, and lean in-house teams
Is managed services right for your community?
Launching a community and need it to run well from day one.
Your in-house team is small and community ops isn't their core job.
You're running a token launch, product drop, or high-traffic event.
You need 24/7 coverage across time zones without a full-time hire.
Compliance or trust standards require a documented ops layer.
Start with a conversation
Every managed-services engagement starts with scoping your community's needs. No generic packages; we build the right ops layer for you.