Every ticket, one queue
Support tickets from Telegram and Discord, across all your communities, land in a single dashboard: claimed, prioritized, and answered with AI at your side.
Stop chasing tickets across platforms
When support requests live in Telegram DMs, Discord threads, and half-remembered pings, things get dropped. Fren One pulls tickets from every community you run into one queue with open, claimed, and closed states, so your team always knows what's waiting, who owns it, and what's done.
Built for the people answering
Answer in seconds, not scroll-back
Internal notes, canned responses and AI-drafted replies sit on every ticket, so nobody rebuilds the context before writing back.
Nobody works the queue alone
Assign tickets to the teammate who should own them, watch the threads you care about, and let email alerts do the checking in.
Everything a support queue needs
Built into the same dashboard as your moderation, engagement, and analytics, not bolted on beside it.
Cross-platform tickets
Telegram and Discord tickets from every community you run, unified in one queue.
Claiming & assignment
Team members claim tickets or get them assigned, with clear ownership from open to closed.
Priorities & tags
Triage the queue with per-ticket priorities and tags, and filter to what needs attention now.
Internal notes
Discuss tricky tickets privately with your team, right on the ticket, invisible to the member.
Canned responses
Save answers to the questions you get every day and send them in one click.
AI-suggested replies
AI drafts a reply from the ticket context. You review, edit, and send.
Member reports
In-chat reports from members queue in the dashboard alongside tickets, not in admin DMs.
Project inbox
Raids, health events, and platform alerts flow to their own inbox, separate from member support.
Common questions
Support is one pillar. Run all five.
Ticketing built into the platform that already runs your moderation, engagement, and analytics.