Fren One covers the customer experience across every community channel, from keeping spam out on day one to board-ready reports years later. Here's every feature, grouped by pillar.
Keep bad actors out, start members off right
AI spam detection
Machine-learning model flags spam before it reaches members.
Flood control
Rate-limit message floods per member on Telegram, with slowmode on Discord.
Raid detection
Identify and respond to coordinated join waves automatically.
Impersonation defense
Catch accounts impersonating admins or known members.
X scam-reply detection
Flags scam replies under your posts on X so you can hide or block them.
Word & user blacklists
Maintain per-community block lists for words, phrases, and accounts.
Filters
Pattern-based content filters with configurable actions.
Warns system
Issue and track warnings; a mute, kick or ban fires at the limit.
Vote-ban
Let the community vote to remove a disruptive member.
Member reports
Members flag content for admin review directly in-chat.
Notifications
Real-time alerts for moderation events, delivered to your inbox.
Welcome flows
Customizable welcome messages with buttons and personalization tokens.
Goodbye messages
Acknowledge departing members with a configured goodbye message.
Captcha
Gate entry with image or custom question captchas to block bots.
AI member screening
AI reviews new members' profiles and photos and restricts likely scammers.
Roles on join
Auto-assign roles to new members on join, right away or after a delay.
Token gating
Require an ERC-20 token balance to join holder-only groups on Telegram.
Linked chats
Connect multiple groups so content and announcements sync automatically.
Every question, one queue
Cross-platform tickets
Telegram and Discord tickets from every community you run, in one queue.
Claiming & assignment
Claim tickets or assign them, with clear ownership from open to closed.
Priorities & tags
Triage the queue with per-ticket priorities and tags.
Internal notes
Discuss tricky tickets with your team, invisible to the member.
Canned responses
Save answers to everyday questions and send them in one click.
AI-suggested replies
AI drafts a reply from the ticket context; you review, edit, and send.
SLA targets
First-response targets per community, with overdue tickets flagged.
Email alerts
Watch the tickets you care about and get notified when they move.
AI answers
An AI agent answers member questions from your knowledge base in Discord and Telegram, before they become tickets.
Keep members coming back
XP & levels
Reward activity with experience points and configurable level tiers.
Redeemable codes
Distribute one-time or limited-use codes for rewards or access.
Leaderboards
Surface top contributors by XP, message count or contribution.
Quizzes
Interactive in-chat quizzes with scored answers and podium results.
Scheduled messages
Queue announcements and recurring posts to send at the right time.
Triggers
Keyword and pattern triggers that fire configured actions automatically.
Smart (AI) triggers
Semantic triggers that fire on meaning, not just exact keyword matches.
Countdowns
In-chat countdown timers for launches, events, and deadlines.
Twitter/X feeds
Mirror tweets from configured accounts directly into the community.
X post scheduler
AI drafts posts in your brand voice; your team reviews and schedules them from the dashboard.
Price feeds
Post token or asset price updates on a schedule or threshold trigger.
Buy-bot alerts
Real-time buy alerts posted to the community when trades occur on-chain.
Recurring posts
Recurring content you set up once: daily prompts, weekly recaps and more.
Built for teams with accountability
Project workspaces
Group communities under a project with a shared team and settings.
Governance ladder
Owner, Project Admin, Member: one clear level per person.
Verified-admin system
Community admin access requires live bot-service confirmation.
Freshness re-checks
Automatic re-verification every 72 hours; stale access pauses.
Full audit log
Searchable record of every change, actor, and timestamp.
Project inbox
Unified alert queue: raids, credit warnings, health issues.
Team invitations
Invite by email, assign role at invite time, revoke in one click.
White-label agent
Deploy the agent under your own brand identity, for enterprise teams.
Managed services
Real people to run your community and support, up to 24/7. Optional add-on.
One view, every platform
Engagement metrics
Message volume, active members, and peak-hour heatmaps.
Member growth
Daily joins, churn, and net growth across every community.
Activity dashboards
Real-time and historical activity, filterable by platform.
Cross-community views
Roll-up totals and comparisons across every platform you connect.
Sentiment trends
Community mood scoring, with alerts when mood drops sharply.
Moderation analytics
How often each moderation action fires, across your communities.
The AI layer across all five pillars
Conversational analytics
Ask plain-English questions about your community data and get cited answers.
Scheduled reports
Automated weekly or monthly narrative reports delivered to your inbox.
One-off analysis
Deep-dive into any event window: incidents, campaigns, cohort behavior.
Sentiment analysis
Community mood over time, with inbox alerts when it drops sharply.
Knowledge base
Add websites, docs, PDFs, GitHub, YouTube and chat history so the AI answers with your own content.
Permission-scoped access
AI data access mirrors your team's dashboard permissions, no overreach.
Report history
Every generated report is stored and shareable with your team.
Pricing
Fren One is in free open beta, so everything on this page is included while we finalize plans and pricing. Beta communities lock in launch pricing.
See pricingFree during the open beta. No credit card required.